The objectives of the survey: to identify the need for direct interaction between farms and customers for direct interaction according to the following criteria:
Logistic Process Control
Direct sales need
The effectiveness of financial relationships
How do you purchase flowers?
Directly with the customer
Flower broker services
Through a traditional auction
Through electronic platforms
I use the distribution center
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When do you get 100% payment for flowers?
I work on a prepaid basis
Within 15 days after sending flowers
Within 30 days after sending flowers
Within 45 days after sending flowers
Within 60 days after sending flowers
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Are customers always satisfied with logistics providers?
Always
Almost always with the exception of rare cases
Half of the customers are satisfied and half are not
Most customers are unhappy
Difficult to answer
How do you usually negotiate with customers?
By phone
By e-mail
In WhatsApp, MSN, Skype, etc.
On the platform of the site
How often do the boxes you send get lost along the way?
Very often
Often
Moderately
Rarely
Never
How often is the cargo damaged during delivery?
Very often
Often
Moderately
Rarely
Never
Do you have the ability to track the movement of cargo and temperature?
Yes
No
Sometimes
Difficult to answer
Есть ли у вас необходимость знать о передвижении груза на всех этапах доставки?
Yes
No
Sometimes
Difficult to answer
Would you like to arrange delivery yourself?
Yes
No
Sometimes
Difficult to answer
How would you like to sell flowers?
Directly to the customer
Through a flower broker
Through a traditional auction
Through electronic platforms
Using the distribution center
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